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Comments

Karen Goldner

Does it strike anyone else that this is just one in a long list of things that, 20 or 30 years ago, we would have thought of as farce....but now they have come true? We have truly moved into a world beyond satire.

"Go away, customer, you are bugging me." This seems like a line from a Monty Python movie. If it wasn't, it should have been.

Robert Enders

I used to date a woman who worked in the custmer service department for a cellphone company. From what she told me of the idiots who called her department, I am now convinced that some people should just not be allowed to have a phone.

This is the reason why I hope I never have to work retail. You have to be nice to people who don't deserve it. I think it could improve the manners of this country if companies decided to exclude rude people as customers.

Ed. comment: Robert, you write "...I hope I never have to work retail. You have to be nice to people who don't deserve it." Wow. You aren't going to put that in your campaign literature, are you?

Michael Kerney

The plot coagulates. It seems a Sprint "insider" is claiming those terminated were scamming the system for free service.

http://consumerist.com/consumer/exclusives/sprint-customers-terminated-for-complaining-too-much-were-scamming-sprint-for-free-service-277026.php

Jason Blosser

Walk around the Auburn Wal-Mart for about 20 minutes and observe the locals on their cell phones and you will come to support Sprint's decision...and perhaps eventually embrace it.

Mike Harvey

Does not a business have the right to refuse service? Often competition for my business is usually from communist/socialist organizations such as Y's, the city and schools... so I bend over backwards to accomodate sometimes because of what people may be used to...

The best thing I ever did was ban 2 people from my business. They were conspiring to steal business to take to another location. One was a Wells Fargo bank teller talking about the contents of my bank account in public, and was also a godawful human being. The other just wouldn't pay anymore... He would be one of those prima donna former college/pro athlete types that seems to think that he deserves a special place in society for some odd reason, and he actually said he shouldn't have to pay because of who he (thinks) is... (He was a former college basketball player).

Businesses that drop problem customers will be able to offer improved service, or perhaps lower prices, to the remaining customers due to not having to deal with morons who are draining...

In this particular case I don't want to say Mr. Fetcho's friend is one of these cases. It's obviously a big company and it's possible the company could have misidentified a problem customer.

Robert Enders

Editor,
Most people are decent. It's the small, few rude people among us who make life miserable for clerks, waiters, cashiers, etc. Businesses can improve life for their employees and customers by removing bad apples. A rude employee would be fired instantly. Why not the same for rude customers.

Pete Imwalle

The fact that Sprint is crediting their balance to ZERO and cancelling early termination fees makes it more than fair to me. I have also read other accounts that claim these customers were carefully selected, and not the "victims" they appear to be. Just remember, the time you spend on hold calling your wireless provider is made much worse by these people. According to Sprint, these customers were making 40-50 times more customer service calls than the average customer. Most were to argue billing and demand discounts and refunds.

I don't want to wait for them and I don't want to pay higher prices to support the extra service they demand.

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