Sprint has terminated approximately over a thousand wireless customers nationally for excessive use of the call centers. Sprint Nextel couldn't resolve the customer's complaints so it just axed them.
The Jacksonville's WJXT TV Channel 4 reported:
Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.
Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests."
The 1,200 people getting dropped will have to find a new carrier by the end of the month.
A Sprint representative said the average customer calls customer service less than once a month, but the 1,200 clients getting the boot call 40-50 times as often.
Sprint said whatever the complaint, it has worked to resolve it but due to the volume of calls it's obvious customers involved are not happy.
In a statement, the company said: "Rather than continue to operate in a situation that was unsatisfactory for Sprint and our subscribers, we chose to terminate our relationship with those customers to allow them to pursue other options."
This is customer service in America, circa 2007.
Fort Wayne blogger Eric Fetcho knows someone who was told to go away and stop pestering the telephone giant.
He blogged about it last week and provided this image of the termination letter at Fetchy's Bantering:
Scanned image by Eric Fetcho. Used by permission.
Note: This post was edited to clearly reflect that Mr. Fetcho's post was regarding a former customer with whom he is acquainted.